What Is Helix?
A boutique pack of technology gurus and seasoned problem solvers who work harder than ever so our clients don’t have to. We will not compromise until a streamlined workflow and the most efficient products are in-place for your business.
Depending on the project and intellectual field, each member of the pack completes their tasks and advises our clients each day. However, providing client support is just the tip of the iceberg. Our overall goal is to build a professional, interpersonal, and well established business relationship with each of our clients so your business is ours and we can increase revenue by decreasing your problems.
Yes, Helix can be “used” as a vendor for VoIP telephone systems and merged technology. We could also setup Guardian and install Virtualization or even a Virtual CTO. These services could be a large part of why you are reading this.
With that said, Helix is more than just a “vendor”. The entirety of our pack of advisors are experts in their fields and well studied within an ever changing industry. So enjoy the best of both worlds. Not only will you receive a phenomenal end product but you will appreciate the personal attention from our pack of guru’s and problem solvers.
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Contact Us
Have a question? Want to say hi? Use this form or give us a call 855-456-4692
Guardian
A stable network should be expected from your IT company, not celebrated.
Guardian is the foundation for Helix to go beyond the traditional break/fix model and focus on our customers business evolution. With a revolutionary pricing model that is unheard of in the industry, we tailor our services to meet our customers specific needs. Some of the options include, unlimited on-site and remote support, network monitoring, automated updates, scheduled maintenance, 24/7 outage resolution just to name a few. However; what really separates Guardian from any other managed service is “The Pack”, a fiercely dedicated team that works WITH our customers to ensure their success.
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IT Evolved
Everything technology, not just computers.
Network Infrastructure, Servers, ShoreTel VoIP phone systems, Video Surveillance, Mobile Devices, Whole house and office music systems, business process consulting and the list goes on. We focus on using technology as a competitive advantage for your business.
Every “pack member” at Helix is cross trained in everything we do, this means quicker resolution to issues and seamless support across all of your technology needs. We are always looking forward, making sure that your profitability is never compromised by your technology.
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Design – Print
Wide Format Printing, T-Shirts, Banners, Stickers, Corporate Re-branding…
Wide Format Printing, T-Shirts, Banners, Stickers, Corporate Re-branding…
At Helix we are a pretty creative bunch, so it only makes sense that we also can help market your business. We have partnered with Taste of Ink ( www.tasteofink.com ) to do complete company re-branding, web sites and one of a kind business card and brochure printing. We print almost any large or small format Banners, Signs, T-Shirts and Decals in house with our sister company Helix-Ink ( www.helix-ink.com ).
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ShoreTel-VoIP
More than 10 years as a ShoreTel Partner and 100% customer service rating.
Many phone systems are built alike and have many of the same features. What makes one stand apart is the deployment and training. With VoIP being one of the fastest growing trends in the marketplace, most everyone in the industry is jumping on the wagon. What separates Helix is our deployment and attention to detail. A world class service benchmark is a NetPromoter score of 80%, Helix has a perfect score of 100%. Why do we have such a high score? Because we focus on your workflow, not call flow. We study your business and tailor the phone system to work for you, not the other way around.
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Kudos
Bob Knutsen – knutsenins.com – “Gary and Tim have reworked our two locations during the last 5 years that they have been our geeks. They took us from driving a Hyundai to a Corvette and our down time has virtually disappeared. The productivity and additional revenue has far surpassed our investment. Just be prepared when you hire them, because they work HARD but play HARDER! Helix Rocks!”
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Kudos
Jody Cole – fdfirm.com - “You allow me to participate and treat me like i am on your team. I know my system isn’t EXACLY like you want it, but you still care and are always there for me.”
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Kudos
Dean T. Fichtner – nwretirement.com - “Outstanding knowledge, outstanding service, makes us very comfortable with our computer system.”
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Kudos
Dan Marshall – bedslide.com - “I don’t remember anything….but Helix tells me it’s ok and no one will ever find out….hire them…you have NO IDEA what you are missing!”
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Grant Bryant – allways.com - “As one of Gary’s first clients, I have seen Helix grow with hard work and honesty. And because of their growth, Helix has been an integral part of our growth… we couldn’t have done it without the knowledge and forward thinking from the pack at Helix! “
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Kudos
Dave Chiovelli D.D swissdenturecenter.com - “Helix solved a long standing storage problem that I was having in my office. I was worried that it was not going to be possible, but I gave it one last ditch effort and called Helix. Two words: problem solved!”
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Kudos
Kyle White – naumes.com - As the Fruit Industry evolves, and our Strategic Sales Alliances evolve into the critical path over the Web, Helix evolves with us. I can rely on the Pack to assist me in determining a cost effective solution to our ever changing, complex, Multi-State IT requirements .
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Gary
The Leader of the pack. Responsible for Helix’s culture and it’s knack for staying ahead of the curve. Beware the Wookie.
“That’s ’cause droids don’t pull people’s arms out of their sockets when they lose. Wookiees are known to do that.” – Han Solo
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Amanda
Helix’s wild child and founder of pandapawsrescue.com.
“Sometimes the questions are complicated and the answers are simple.” -Dr. Seuss
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Kudos
Debbie Martin – adroitbuilt.com - “Helix and their technicians are a very knowledgeable and trustworthy team of professionals. Their system of handling our service needs have been outstanding. Bringing new technology as it becomes available to our attention has provided us with efficient, sound and secure connectivity both at our home office and multiple remote locations. I would recommend Helix to any company of any size.”
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Kudos
Ben Mason – tvfr.com - “Shoretel 10.2 to 11.1. All-nighter. Multiple calls to ShoreTel support. Bobby sleeping on the floor. 8 hours due to an AD integration issue and bad ftp support in Server 2008 = fail… with Helix by my side = priceless.”
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Chad
Our “nicest” pack member and his recent makeover makes him Helix’s most eligible bachelor!
“Everyone here brings happiness…some by coming…others by leaving.”
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Kudos
Rob Patridge - ccpawn.com- “The most important thing Helix provides is not only innovative solutions before the sale but their ongoing customer service is unsurpassed. You don t have down time with computer or phone systems installed by Helix. They put in a system that will work for the longterm and it does. As your business grows Helix will grow with you and unlike most companies, Helix seek to be a partner to improve your business.You can’t go wrong with the Pack at Helix and their Shoretel installation and support.”
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Marianne Fowler – roguewaste.com - “Helix has been an integral part of the Rogue family for over 15 years.Our systems are complex, leading edge and bullet proof due to the expertise and innovative ideas of the Helix team.”
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Tina Fesler – lloydsinsurance.net - “Support is always there when you need them, and working behind the scene, even when you think you don’t. I trust their knowledge and expertise, and delivery is like none other. Their passion is obvious, and inspiring. They always me feel like family, like one of their ‘pack’.”
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Kudos
Todd Carpenter - reboundmd.com - “I’ve used Helix for over 8 years now. I first contacted them while doing a phone comparison with various companies. Gary walked in for a meeting, set up an Ethernet based phone and switch in our conference room. Did his demo, dialed out over our network and said “take it for a test drive, I’ll leave it here” After many weeks of comparisons, quotes, reference checks, and discussions, we decided to use Helix and never looked back. I’ve always been happy with Gary and his “Pack” they stay ahead of the curve and I would recommend using them for all your I.T. needs.”
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Tim
CPA turned Rockstar and Helix’s most tenured pack member. His wisdom is invaluable, his stamina unmatched.
“The essence of the independent mind lies not in what it thinks, but in how it thinks.” -Christopher Hitchens
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Kudos
Darcey Self-Mann – insurancemarketplace.com - “I am really glad that you are all a lot younger than me, That way I never have to know what it’s like to live without you.”
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Vanessa
The glue that holds this puzzle together, she wins the award for most hats worn in a day!
“You want it when?!? Well, you should have told me yesterday.”
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Bobby
Our resident thug, most versatile tech and music producer extraordinaire … aka Princess.
“It’s OK if you don’t get it.”
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Tyler
Phenom of sorts, he asks for the impossible to prove his point. Also the purveyor of Pack Rule #7.
“You won’t think it’s silly when the zombie mermaids sink your boat and eat you.”
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Pack Rule #1
Never continue to pay us labor for something we can fix with hardware. Of course the labor is good for us… but bad for you.
Pack Rule #2
Our job is to make sure that you are operational, so you can make money. Sometimes that means we may hurt your feelings.
Pack Rule #3
You get what you pay for, so never forget that reliability is worth every penny.
Pack Rule #4
Quality of life is much more important than money. Love what you do.
Pack Rule #5
What we do is not an exact science, so we may not know exactly why something happened.
Pack Rule #6
You are NOT bothering us, It is our job to fix you computer even if you are infected AGAIN!
Pack Rule #7
No matter what our condition from the night before we will be there for you.
Pack Rule #8
Clients with boats shall henceforth be referred to as preferred customers.
Pack Rule #9
When watching our competitors follow in our footsteps. Never get angry, just remember…key word “follow”. We will always lead.
Pack Rule #10
Jägermeister is a tonic with medicinal properties. Don’t ever let anyone tell you differently.
Pack Rule #11
You can’t work for Helix if you believe in a 40 hour work week. Our “normal” business hours are 8 to 6, and after 6 is when we really get shit done.
Pack Rule #13
We despise modems and faxes. They rank up there with poison oak, sunburns and really bad hangovers!
Pack Rule #12
Odds are that we are going to mess with you, so don’t be suprised if do. Humor helps keep us sane.
Pack Rule #14
We’re not sorry that we didn’t tell you want you wanted to hear.